how to deal with bad reviews

Woman in computer room holding monitor and smilingIt's bound to happen. You log onto your Facebook page and last weekend's Bridezilla is on there saying nasty things about your wedding photography business, for the entire world to see. The first time it happens you'll be angry and shocked. But don't do anything rash.  Never respond to negative online comments and reviews when you're upset.

The first thing you need to do is take a deep breath, calm down and assess the damage.  Even though the bride's comments are posted on the Internet, that doesn't mean that everyone in the world has seen them. In fact, most people find that a negative review adds balance to all the rest of the glowing reviews you have.